frequently asked questions
Are Haiku bags vegan? Yes! All Haiku bags are vegan.
What materials does Haiku use? All of our bags are constructed with CyclePET, a durable polyester fabric made from recycled plastic bottles. We love CyclePET for many reasons. It’s versatile, so some bags have a tougher, canvas-like texture and others are more soft and smooth. Production of CyclePET uses about half the energy as fabrics made with virgin petroleum, and the dyes we use are nontoxic. Best of all, it saves soda bottles from the landfill!
What types of water bottles fit best in Haiku bags' side pockets? We’ve traditionally scaled our water bottle pockets to fit standard-size Klean Kanteens. Voss water bottles (the glass ones) are great, too, and can be found at many drugstores.
What's the best way to clean my bag? Dampen a cloth or soft brush with cool water and gently scrub with a bit of mild soap or diluted detergent. Hang to dry. With a little patience, your bag will be clean and bright again.
Can I clean my Haiku bag in the washing machine? We advise against machine washing your bag (yes, even on delicate!) There’s simply too much potential for the seams or materials to get damaged, in which case your warranty would be voided. We've had customers report successful machine-washing on delicate or hand-wash settings, but because machines vary we strongly recommend spot clean and air dry only. If you have questions about cleaning a specific bag, drop us a line and we'll help you out!
What's the best way to care for the vegan leather? Spot clean works, like you would for the rest of the bag. Microfiber cloths are also excellent for regular dust removal.
Have a question we still haven't answered? Send us an email at firstname.lastname@example.org, or call us at (417) 459-4259 x118. For warranty and return policy questions, please see our customer service page.