Returns and Exchanges.
We realize that on occasion, you might change your mind about a bag you have ordered. If that is the case, here is the lowdown on what to do:
- Your return must be received by Haiku within 14 days from when you first received the shipment.
- Returns must be unused with tags attached and be in their original packaging.
- We cannot accept returns on any sale merchandise. Please be sure before you click to Buy.
If you do need to make a return, you will need to contact us and we will send you an RA (Returns Authorization) number. Sorry, but we cannot accept returns without this RA number clearly marked on the outside of the package. Thank you!
Did you receive your item as a gift?
If you received your Haiku bag as a gift, please do not return it before contacting us first. Please email us at
or give us a call at 417.459.4259 x 118 for details on how to do so.
Detailed instructions to send back your return can be found on the back of the pack slip included in your order. If you have misplaced your pack slip, please contact customer service via email at
or give us a call at 417.459.4259 x 118 to process a return authorization. Please do not send items back without an invoice or return authorization.
If the item you would like to return was not purchased directly through Haiku, please attempt to return it first through the original place of purchase. If you are unable to process a return through your original place of purchase, call us. We will do whatever we can to make it right.
When sending the return back to us please use a carrier who can track and insure your package. Please keep in mind Haiku is not responsible for goods that are lost or stolen in transit.
Send Returns To:
Attn: Customer Service Returns
579 W.High St.
Aurora, MO 65605
Live Haiku everyday. Thoughtful. Simple. Meaningful.